Terms of Service

1. Acceptance of Terms

By accessing or using RapidLaunch services, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.

1A. How a Contract is Formed

Steps to conclude a contract: You select a plan via our pricing page, complete the registration or contact form, consent to our Privacy Policy, and submit. We will confirm receipt by email. No additional steps are required to form a binding contract.

Error correction: You may review and correct your information before submitting the registration form. After submission, contact support@rapidlaunch.ie to correct any errors.

Contract storage: We store the contract record (your selected plan, agreed terms version, and account details) electronically. You may request a copy at any time by contacting support@rapidlaunch.ie.

Language: These terms are available in English only.

2. Services Provided

RapidLaunch provides website development, hosting, maintenance, and related digital services. Specific deliverables for each plan (Core, Max, Max Pro) are detailed on our pricing page and service specification documents.

Express waiver of cancellation right: The Client expressly requests that RapidLaunch begin performance of the service immediately and acknowledges that they will lose their right to cancel once the service has been fully performed. This waiver applies under Regulation 13(3) of the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 (SI 484/2013). Our voluntary 14-day money-back guarantee is not affected by this clause.

3. Account Registration

• You must provide accurate, current information when creating an account
• You are responsible for maintaining the confidentiality of your login credentials
• You must be at least 18 years old to use our services
• You are responsible for all activity under your account

4. Payment Terms

Subscription fees are billed monthly or annually in advance as selected during signup. Payment is processed securely via Stripe. You authorise us to charge your designated payment method for all fees associated with your account.

Monthly plans: Core €25/mo + €150 deposit, Max €50/mo + €250 deposit, Max Pro €100/mo + €500 deposit.

Annual plans: Core €250/yr, Max €499/yr, Max Pro €999/yr (no deposit required).

All prices include VAT where applicable.

5. Cancellation & Refunds

14-Day Money-Back Guarantee: If you cancel within 14 days of your initial purchase, you will receive a full refund for that billing period. After 14 days, no refunds are provided for partial periods.

You may cancel your subscription at any time through your dashboard or by contacting us. Cancellation takes effect at the end of your current billing period. Your website remains live until that date.

You retain ownership of all content you provide, including text, images, logos, and data. Your domain name is yours and remains under your control. There is no lock-in. Upon request, we will provide an export of your content in a commonly used format. This export does not include the website's underlying code, software, or design, which remain the property of RapidLaunch.

5A. Model Cancellation Form

If you wish to cancel this contract, you may use the form below. You are not required to use this form — a clear statement of your decision to cancel is sufficient.

6. Intellectual Property

All intellectual property rights in the website, including but not limited to its code, structure, design, and underlying software, remain the exclusive property of RapidLaunch. Nothing in these Terms transfers or assigns any intellectual property rights to the Client.

Your content: You retain full ownership of all content, text, images, logos, data, and materials you provide for your website. You grant us a non-exclusive licence to use these solely to provide, maintain, and display your website.

Licence to use: The Client is granted a non-exclusive, non-transferable, revocable licence to use the website as a hosted service for the duration of the subscription. This licence does not include the right to copy, modify, reverse-engineer, or extract the website's code or underlying software.

No portability: The code is not transferred, assigned, or licensed for use outside our hosting platform.

Long-term subscriber code export: Clients who have maintained an active, uninterrupted subscription for a cumulative period of sixty (60) months (5 years) at their current plan tier may request a one-time export of their website's source code. The export is provided as a clean ZIP archive of the current website files (excluding any shared framework libraries, third-party dependencies, and RapidLaunch proprietary systems). The export is for the client's own use and does not transfer ownership of RapidLaunch's intellectual property — it grants a perpetual, non-exclusive licence to use the code for a single website. This benefit is calculated using the annual pricing rate of your tier multiplied by five. Clients on monthly billing may switch to annual billing at any time; the five-year calculation always uses the annual rate regardless of your current billing cycle.

Portfolio right: We reserve the right to display your website in our portfolio and marketing materials unless you expressly opt out in writing.

7. Service Level Agreement

Our service commitments are detailed in our Service Level Agreement. This includes our 24-hour response time commitment and 99.9% uptime target.

8. Limitation of Liability

To the maximum extent permitted by Irish law, RapidLaunch shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services. Our total liability is limited to the amount paid by you in the 12 months preceding the claim.

9. Data Processing

RapidLaunch processes personal data as a data processor for our clients and as a data controller for our own customer data. Our data processing practices are detailed in our Privacy Policy and our Data Processing Register.

10. Force Majeure

We are not liable for delays or failures caused by events outside our reasonable control, including but not limited to: natural disasters, war, terrorism, government actions, power outages, internet service provider failures, or pandemics.

11. Changes to These Terms

We reserve the right to modify these terms at any time. We will notify you of material changes via email. Continued use of our services after changes constitutes acceptance of the updated terms.

12. Intellectual Property & Code Ownership

Your Content: You retain full ownership of all content you provide — text, images, logos, videos, product data, and uploaded files. This is your intellectual property.

Our Code & Design: The website's underlying source code (HTML, CSS, JavaScript, PHP templates), server configuration, design system, layout structure, and Forge-generated framework are the intellectual property of RapidLaunch. These are provided as a licensed service, not sold. You receive a non-exclusive, non-transferable license to use them while your subscription is active.

Data Export Scope: If you request a data export under GDPR, you will receive your personal data and uploaded content. Website source code, proprietary templates, server configuration, and our shared framework libraries are never included in exports. This is not a lock-in — it's the same distinction an architect makes between the furniture (yours) and the building (not yours to take).

On Cancellation: When you cancel, your website is taken offline. You may request a content export within 30 days. Your domain remains yours. We never hold domain names.

13. Domain Names

If you register a domain name through our service, the domain is registered in your name with you as the legal registrant. We act only as your technical contact for DNS management purposes. You may transfer your domain away at any time without penalty. Some domain extensions (.ie, .eu) may require additional documentation — we assist with this process at no extra charge, but ownership remains solely yours.

Domain registration fees are separate from service fees and are billed at the registrar's cost plus a small administration fee. Domain renewal is your responsibility — we send automated reminders 60, 30, and 7 days before expiry as a courtesy.

14. Governing Law

These terms are governed by the laws of Ireland. Any disputes shall be resolved in the courts of Ireland.

15. Contact

General inquiries: support@rapidlaunch.ie
Legal notices: dpo@rapidlaunch.ie (subject: "Legal Notice")